BodySparkle Return Policy |
Our goal is 100% customer satisfaction. Defective or damaged items must be reported to BodySparkle within 7 days of receipt by customer.
Any item that is shipped as ordered, but returned due to incorrect size, color, style, etc being ordered by customer will incur a $2.99 return fee and may be returned within 30 days after receipt. We strongly encourage you to verify your order after you have placed the item in the shopping cart to ensure you have not made any errors in your order and to read your order confirmation email. We are not responsible for replacement of jewelry damaged by misuse, improper care, or for jewelry ordered in the wrong size, style or material for your piercing. By purchasing from BodySparkle, you agree that you know what piercing jewelry type, size and material that is best for your piercing, and you know how to care for your piercing jewelry and your piercing. If you do not know what piercing jewelry type, size and material is best for your piercing, we suggest that you consult with a licensed, reputable piercing professional, before you purchasing any body piercing jewelry. Please read product description carefully before ordering. We provide detailed information in our product descriptions, including sizes, colors, etc., but if you have any questions about the quality, construction, size or color of an item, please e-mail us at info@bodysparkle.com, or call us at 847-526-9902, and we will answer your questions before you place an order. RETURN FEES A $2.99 re-stocking fee will be charged on all returns and exchanges shipping within the United States and all its territories, including APO & FPO addresses. The $2.99 return fee is per order, not per item and includes shipping out exchanged items. Orders shipping outside the United States: Canada & Mexico Returns for refund will be charged the USD $2.99 re-stocking fee. Exchanges will be charged a re-stocking/re-shipping fee of USD $9.00. This includes the shipping fee for the exchange. Countries Outside of North America Returns for refund will be charged the USD $2.99 re-stocking fee. Exchanges will be charged a re-stocking/re-shipping fee of USD $11.00. This includes the shipping fee for the exchange. PROCESSING REFUNDS FOR RETURNS After BodySparkle processes a refund, you will receive a receipt from our credit card processor for each refund via email. Please check your spam folder for emails from BodySparkle if you do not receive your receipt. Please note that it typically takes 3-7 days for your bank or credit card to post the refund to your account. You can usually contact your bank or credit card after 24 hours to ensure that the refund is pending, even if it has not appeared on your account yet. RETURN INSTRUCTIONS All returns must be reported to BodySparkle within 30 days of receipt by customer. Manufacturer defects must be reported within 7 days of receipt by customer. All Body Piercing Jewelry items must be returned unopened, unused, unworn, in brand new condition, and in the original, sealed bag. The bag must not have been opened or otherwise tampered with. Non-piercing body jewelry may be returned by customer within 30 days from date of receipt for credit or exchange. Illusion Tongue Balls and Magnetic Studs are not eligible for return. We recommend that you obtain a tracking number and insurance on the package you return to us. Bodysparkle is not responsible for returns that we do not receive. We do not refund shipping charges. If an item is returned because the wrong size, style, etc. was ordered-and the items are still in the original sealed bag that has not been opened-a refund will be issued, or a replacement item will be sent, according to instructions from the customer. Replacement items are sent via first class mail unless customer requests and pays for faster shipping method. All returns and exchanges are subject to the $2.99 handling fee outlined above, except exchanges shipping outside the US, which incur a higher return fee for shipping the exchange. Please see RETURN FEES section above for more details. Upon receiving an item returned because of manufacturer defects, the returned item(s) will be inspected upon receipt by BodySparkle. If defects are found, the item will be replaced with the identical item only. Returned body piercing jewelry is never re-sold. It is kept on file as verification that we do not sell used jewelry. We value the health of our customers and never sell jewelry that has been worn. We do not accept any returns without a Return Authorization Number. Returns sent to us without prior authorization will be refused. Returns not packaged properly to prevent damage in the mail will be refused. Do not send returns in regular, unpadded envelopes. These envelopes go through machinery at the post office that damages the jewelry. This is especially important with nose jewelry and belly button rings. Returns received in unpadded envelopes or in padded envelopes without necessary padding inside to protect the jewelry, will be refused and returned to you. Please send an e-mail to RETURNS@BODYSPARKLE.COM for a return authorization number. Please include your name, order number, items you wish to return, and reason for return. Within 24 hours, you will receive a return authorization number via e-mail. Or you can call us at 847-526-9902. Click Here to Request a Return Authorization Number Please write the return authorization number on the outside of the package and return to: BodySparkle 1000 N. Rand Rd. Ste. 102 Wauconda, IL 60084 |
 |
|
|||||
 |
 |
 |
 |
 |
||