BodySparkle Return Policy

Our goal is 100% customer satisfaction.

We want you to be completely happy with your purchases from Body Sparkle. All of our body piercing jewelry is guaranteed to be free from manufacturer defects, and shipped as ordered in individually sealed plastic bags. Body piercing jewelry includes all jewelry worn in any piercing in your body: navel rings, cartilage jewelry, tragus jewelry, tongue barbells, eyebrow jewelry, nose jewelry, nipple rings and ear rings/jewelry, etc.

Due to the intimate nature of body piercing jewelry and to protect the health of our customers, we do not accept returns on any body piercing jewelry unless it is returned to BodySparkle unopened in the original, sealed bag it was shipped in. Please examine the size, quality, color, etc. of your jewelry-and inspect it for defects-before opening the sealed bag. The bag must not have been opened or otherwise tampered with. Do not open the sealed bag until you are sure you wish to keep the product. Returns and exchanges can only be accepted for items that have not been removed from the individually sealed plastic bag.

Fake Piercing Jewelry Not Returnable

Fake body jewelry such as Illusion Tongue Balls, Magnetic Studs and Clip on Hoops are not returnable because they are often used in the nose and mouth. All sales are final on these types of items. This does not apply to ear cuffs, finger rings and toe rings, which are returnable.

14K Gold & Platinum Body Jewelry Not Returnable

All 14K gold and platinum body jewelry pieces sold on the BodySparkle web site are custom made to order, including belly button rings, captive rings, lip rings, seamless rings, nose rings, spiral, curved, straight or circular barbells must be pre-paid at time of ordering with a credit card and cannot be cancelled, returned or exchanged. Some 14K gold Nose Bones, Screws and Studs are the only exceptions and may be returned as long as they are still in the unopened sealed bag they were shipped in. These exceptions are noted in each individual product description. You may contact us by telephone or e-mail to check whether or not a product can be returned before ordering it.

All custom made items will have to be pre-paid with a credit card and the item cannot be cancelled once the manufacturer has started producing it. Custom made items cannot be returned or exchanged. We urge you to take the time to measure the jewelry that fits you properly to determine the size you need before you order. Please refer to our measuring chart or a piercing professional to determine the proper size before ordering any body jewelry.
Click Here to view the Measuring Chart

As with all other items we sell, all 14K gold and platinum body jewelry is guaranteed against manufacturer defects.

Product Quality Guarantee

We guarantee all our jewelry to be 100% free of manufacturer defects. Every item we sell is carefully inspected before it is shipped. Defective or damaged items must be reported to BodySparkle within 7 days of receipt by customer. Shipments are verified by weight to ensure that all items ordered are included in your package. Our product quality guarantee covers manufacturer's defects only. BodySparkle is not responsible for damage to jewelry caused by outside sources. If you are unsure about the proper care of your piercing jewelry, we recommend that you consult with a licensed, reputable piercing professional.

If your jewelry has a manufacturer's defect - essentially, a mistake in the manufacturing process as determined by the manufacturer - BodySparkle will gladly replace your body piercing jewelry with the exact same item at no charge to you. In fact, we'll even cover the cost of your return, insured via regular US mail. Simply notify us and we will send a postage paid return envelope for the defective item. Please note that loss of stones, broken prongs or any other damage caused by accident or abuse does not constitute a manufacturer's defect.

Size is important. Size Before You Buy

The majority of our returns are due to items ordered in the wrong size. We urge you to take the time to measure the jewelry that fits you properly to determine the size you need before you order. If you are not sure what size or gauge to order, we have created a free Body Jewelry measuring chart that you can print at home and use to measure jewelry you already have or to visualize what other sizes are available. Please follow the printing directions exactly so that the measurements will be accurate. Do not use the measuring chart from your computer screen. It will not be accurate. Click Here for Measuring Chart

RETURNS

Defective or damaged items must be reported to BodySparkle within 7 days of receipt by customer.

Any item that is shipped as ordered, but returned due to incorrect size, color, style, etc being ordered by customer will incur a $2.99 return fee, if returinng a full order that received free shipping,and may be returned within 30 days after receipt. We strongly encourage you to verify your order after you have placed the item in the shopping cart to ensure you have not made any errors in your order and to read your order confirmation email.

We are not responsible for replacement of jewelry damaged by misuse, improper care, or for jewelry ordered in the wrong size, style or material for your piercing. By purchasing from BodySparkle, you agree that you know what piercing jewelry type, size and material that is best for your piercing, and you know how to care for your piercing jewelry and your piercing. If you do not know what piercing jewelry type, size and material is best for your piercing, we suggest that you consult with a licensed, reputable piercing professional, before you purchasing any body piercing jewelry.

Please read product description carefully before ordering. We provide detailed information in our product descriptions, including sizes, colors, etc., but if you have any questions about the quality, construction, size or color of an item, please e-mail us at info@bodysparkle.com, or call us at 847-526-9902, and we will answer your questions before you place an order.

RETURN FEES

A $2.99 re-stocking fee will be charged on all returns and exchanges shipping within the United States and all its territories, including APO & FPO addresses. The $2.99 return fee is per order, not per item and includes the cost for shipping out exchanged items.

Orders shipping outside the United States: Canada & Mexico Returns for refund will be charged the USD $2.99 re-stocking fee. Exchanges will be charged a re-stocking/re-shipping fee of USD $12.00. This includes the shipping fee for the exchange.

Countries Outside of North America Returns for refund will be charged the USD $2.99 re-stocking fee. Exchanges will be charged a re-stocking/re-shipping fee of USD $14.00. This includes the shipping fee for the exchange.

PROCESSING REFUNDS FOR RETURNS

After BodySparkle processes a refund, you will receive a receipt from our credit card processor Authorize.net for each refund via email. Please check your spam folder for emails from BodySparkle if you do not receive your receipt. Please note that it typically takes 3-7 days for your bank or credit card to post the refund to your account. You can usually contact your bank or credit card after 24 hours to ensure that the refund is pending, even if it has not appeared on your account yet.

RETURN INSTRUCTIONS

All returns must be reported to BodySparkle within 30 days of receipt by customer. Manufacturer defects must be reported within 7 days of receipt by customer.

All Body Piercing Jewelry items must be returned unopened, unused, unworn, in brand new condition, and in the original, sealed bag. The bag must not have been opened or otherwise tampered with. Non-piercing body jewelry may be returned by customer within 30 days from date of receipt for credit or exchange. Illusion Tongue Balls and Magnetic Studs are not eligible for return. We recommend that you obtain a tracking number and insurance on the package you return to us. Bodysparkle is not responsible for returns that we do not receive. We do not refund shipping charges.

If an item is returned because the wrong size, style, etc. was ordered-and the items are still in the original sealed bag that has not been opened-a refund will be issued, or a replacement item will be sent, according to instructions from the customer. Replacement items are sent via first class mail unless customer requests and pays for faster shipping method. All returns and exchanges are subject to the $2.99 handling fee outlined above, except exchanges shipping outside the US, which incur a higher return fee for shipping the exchange. Please see RETURN FEES section above for more details.

Upon receiving an item returned because of manufacturer defects, the returned item(s) will be inspected upon receipt by BodySparkle. If defects are found, the item will be replaced with the identical item only. Returned body piercing jewelry is never re-sold. It is kept on file as verification that we do not sell used jewelry. We value the health of our customers and never sell jewelry that has been worn.

We do not accept any returns without a Return Authorization Number. Returns sent to us without prior authorization will be refused. Returns not packaged properly to prevent damage in the mail will be refused. Do not send returns in regular, unpadded envelopes. These envelopes go through machinery at the post office that damages the jewelry. This is especially important with nose jewelry and belly button rings. Returns received in unpadded envelopes or in padded envelopes without necessary padding inside to protect the jewelry, will be refused and returned to you.

Please send an e-mail to RETURNS@BODYSPARKLE.COM for a return authorization number. Please include your name, order number, items you wish to return, and reason for return. Within 24 hours, you will receive a return authorization number via e-mail. Or you can call us at 847-526-9902. Click Here to Request a Return Authorization Number

Please write the return authorization number on the outside of the package and return to:

BodySparkle
1000 N. Rand Rd. Ste. 102
Wauconda, IL 60084

We may refuse service to anyone for any reason.
BodySparkle Return Policy

Our goal is 100% customer satisfaction.

We want you to be completely happy with your purchases from Body Sparkle. All of our body piercing jewelry is guaranteed to be free from manufacturer defects, and shipped as ordered in individually sealed plastic bags. Body piercing jewelry includes all jewelry worn in any piercing in your body: navel rings, cartilage jewelry, tragus jewelry, tongue barbells, eyebrow jewelry, nose jewelry, nipple rings and ear rings/jewelry, etc.

Due to the intimate nature of body piercing jewelry and to protect the health of our customers, we do not accept returns on any body piercing jewelry unless it is returned to BodySparkle unopened in the original, sealed bag it was shipped in. Please examine the size, quality, color, etc. of your jewelry-and inspect it for defects-before opening the sealed bag. The bag must not have been opened or otherwise tampered with. Do not open the sealed bag until you are sure you wish to keep the product. Returns and exchanges can only be accepted for items that have not been removed from the individually sealed plastic bag.

Fake Piercing Jewelry Not Returnable

Fake body jewelry such as Illusion Tongue Balls, Magnetic Studs and Clip on Hoops are not returnable because they are often used in the nose and mouth. All sales are final on these types of items. This does not apply to ear cuffs, finger rings and toe rings, which are returnable.

14K Gold & Platinum Body Jewelry Not Returnable

All 14K gold and platinum body jewelry pieces sold on the BodySparkle web site are custom made to order, including belly button rings, captive rings, lip rings, seamless rings, nose rings, spiral, curved, straight or circular barbells must be pre-paid at time of ordering with a credit card and cannot be cancelled, returned or exchanged. Some 14K gold Nose Bones, Screws and Studs are the only exceptions and may be returned as long as they are still in the unopened sealed bag they were shipped in. These exceptions are noted in each individual product description. You may contact us by telephone or e-mail to check whether or not a product can be returned before ordering it.

All custom made items will have to be pre-paid with a credit card and the item cannot be cancelled once the manufacturer has started producing it. Custom made items cannot be returned or exchanged. We urge you to take the time to measure the jewelry that fits you properly to determine the size you need before you order. Please refer to our measuring chart or a piercing professional to determine the proper size before ordering any body jewelry.
Click Here to view the Measuring Chart

As with all other items we sell, all 14K gold and platinum body jewelry is guaranteed against manufacturer defects.

Product Quality Guarantee

We guarantee all our jewelry to be 100% free of manufacturer defects. Every item we sell is carefully inspected before it is shipped. Defective or damaged items must be reported to BodySparkle within 7 days of receipt by customer. We think defects should be obvious upon arrival, but please contact us as soon as possible with any defects that appear after the initial 7 day window. Shipments are verified by weight to ensure that all items ordered are included in your package. Our product quality guarantee covers manufacturer's defects only. BodySparkle is not responsible for damage to jewelry caused by outside sources. If you are unsure about the proper care of your piercing jewelry, we recommend that you consult with a licensed, reputable piercing professional.

If your jewelry has a manufacturer's defect - essentially, a mistake in the manufacturing process as determined by the manufacturer - BodySparkle will gladly replace your body piercing jewelry with the exact same item at no charge to you. In fact, we'll even cover the cost of your return, insured via regular US mail. Simply notify us and we will send a postage paid return envelope for the defective item. Please note that loss of stones, broken prongs or any other damage caused by accident or abuse does not constitute a manufacturer's defect.

Size is important. Size Before You Buy

The majority of our returns are due to items ordered in the wrong size. We urge you to take the time to measure the jewelry that fits you properly to determine the size you need before you order. If you are not sure what size or gauge to order, we have created a free Body Jewelry measuring chart that you can print at home and use to measure jewelry you already have or to visualize what other sizes are available. Please follow the printing directions exactly so that the measurements will be accurate. Do not use the measuring chart from your computer screen. It will not be accurate. Click Here for Measuring Chart

We strongly encourage you to verify your order after you have placed the item in the shopping cart to ensure you have not made any errors in your order and to read your order confirmation email.

RETURNS

Defective or damaged items must be reported to BodySparkle within 7 days of receipt by customer. A photo of the defective item may be requested.

We will accept returns on all items within 30 days receipt by customer, with the exception of piercing jewelry that has been removed from the sealed packaging. Any jewelry that is worn in a piercing, must be returned in the clear, heat sealed package that is was shipped in that has not been opened or tampered with in any way. We cannot accept returns on piercing jewelry that has been removed from the sealed packaging. This is to help ensure the safety of our customers. We cannot re-sell piercing jewelry that may have been worn in a piercing. We do not charge a restocking fee, but charge a $2.99 fee on returned orders that received free shipping. We will process exchanges if you let us know exactly which items you wish to exchange the returned items for, including SKU#, size, color, etc. There will be a $2.99 shipping fee charged on exchange orders shipping within the United States and its territories. A $12.00 shipping fee will be charged on all exchange orders shipping outside the United States. Exchange orders are shipped via USPS First Class mail unless you wish to upgrade the shipping and pay the upgraded shipping fee (see Shipping Charges). We recommend that you obtain a tracking number and insurance on the package you return to us. Bodysparkle is not responsible for returns that we do not receive. We do not refund shipping charges.

We are not responsible for replacement of jewelry damaged by misuse, improper care, or for jewelry ordered in the wrong size, style or material for your piercing. By purchasing from BodySparkle, you agree that you know what piercing jewelry type, size and material that is best for your piercing, and you know how to care for your piercing jewelry and your piercing. If you do not know what piercing jewelry type, size and material is best for your piercing, we suggest that you consult with a licensed, reputable piercing professional, before you purchasing any body piercing jewelry.

Please read product description carefully before ordering. We provide detailed information in our product descriptions, including sizes, colors, etc., but if you have any questions about the quality, construction, size or color of an item, please e-mail us at info@bodysparkle.com, or call us at 847-526-9902, and we will answer your questions before you place an order.

RETURN FEES

We do not charge a restocking fee, but charge a $2.99 fee on returned orders that received free shipping. We will process exchanges if you let us know exactly which items you wish to exchange the returned items for, including SKU#, size, color, etc. There will be a $2.99 shipping fee charged on exchange orders shipping within the United States and its territories. A $12.00 shipping fee will be charged on all exchange orders shipping outside the United States. Exchange orders are shipped via USPS First Class mail unless you wish to upgrade the shipping and pay the upgraded shipping fee (see Shipping Charges).

Orders shipping outside the United States: Canada & Mexico We will accept returns on all items within 30 days of the shipping date, with the exception of piercing jewelry that has been removed from the sealed packaging. Any jewelry that is worn in a piercing, must be returned in the clear, heat sealed package that is was shipped in that has not been opened or tampered with in any way. We cannot accept returns on piercing jewelry that has been removed from the sealed packaging. This is to help ensure the safety of our customers. We cannot re-sell piercing jewelry that may have been worn in a piercing. We do not charge a restocking fee. We will process exchanges if you let us know exactly which items you wish to exchange the returned items for, including SKU#, size, color, etc. There will be a $12.00 shipping fee charged on exchange orders shipping outside the United States. Exchange orders are shipped via USPS First Class mail unless you wish to upgrade the shipping and pay the upgraded shipping fee (see Shipping Charges).

Countries Outside of North America We will accept returns on all items within 30 days of the shipping date, with the exception of piercing jewelry that has been removed from the sealed packaging. Any jewelry that is worn in a piercing, must be returned in the clear, heat sealed package that is was shipped in that has not been opened or tampered with in any way. We cannot accept returns on piercing jewelry that has been removed from the sealed packaging. This is to help ensure the safety of our customers. We cannot re-sell piercing jewelry that may have been worn in a piercing. We do not charge a restocking fee. There will be a $12.00 shipping fee charged on exchange orders shipping outside the United States. Exchange orders are shipped via USPS First Class mail unless you wish to upgrade the shipping and pay the upgraded shipping fee (see Shipping Charges).

PROCESSING REFUNDS FOR RETURNS

After BodySparkle processes a refund, you will receive a receipt from our credit card processor Authorize.net or PayPal for each refund via email. Please check your spam folder for emails from BodySparkle if you do not receive your receipt. Please note that it typically takes 3-7 days for your bank or credit card to post the refund to your account. You can usually contact your bank or credit card after 24 hours to ensure that the refund is pending, even if it has not appeared on your account yet.

RETURN INSTRUCTIONS

All returns must be reported to BodySparkle within 30 days of receipt by customer. Manufacturer defects must be reported within 7 days of receipt by customer.

All Body Piercing Jewelry items must be returned unopened, unused, unworn, in brand new condition, and in the original, sealed bag. The bag must not have been opened or otherwise tampered with. Non-piercing body jewelry may be returned by customer within 30 days from date of receipt for credit or exchange. Illusion Tongue Balls and Magnetic Studs are not eligible for return. We recommend that you obtain a tracking number and insurance on the package you return to us. Bodysparkle is not responsible for returns that we do not receive. We do not refund shipping charges.

If an item is returned for refund because the wrong size, style, etc. was ordered-and the items are still in the original sealed bag that has not been opened-a refund will be issued, or a replacement item will be sent, according to instructions from the customer. Replacement items are sent via first class mail unless customer requests and pays for faster shipping method. We do not charge a restocking fee, but charge a $2.99 fee on returned orders that received free shipping. Please see RETURN FEES section above for more details.

Upon receiving an item returned because of manufacturer defects, the returned item(s) will be inspected upon receipt by BodySparkle. If defects are found, the item will be replaced with the identical item only. Returned body piercing jewelry is never re-sold. It is kept on file as verification that we do not sell used jewelry. We value the health of our customers and never sell jewelry that has been worn.

We do not accept any returns without a Return Authorization Number. Returns sent to us without prior authorization will be refused. Returns not packaged properly to prevent damage in the mail will be refused. Do not send returns in regular, unpadded envelopes. These envelopes go through machinery at the post office that damages the jewelry. This is especially important with nose jewelry and belly button rings. Returns received in unpadded envelopes or in padded envelopes without necessary padding inside to protect the jewelry, will be refused and returned to you.

Please send an e-mail to RETURNS@BODYSPARKLE.COM for a return authorization number. Please include your name, order number, items you wish to return, and reason for return. Within 24 hours, you will receive a return authorization number via e-mail. Or you can call us at 847-526-9902. Click Here to Request a Return Authorization Number

Please write the return authorization number on the outside of the package and return to:

BodySparkle
1000 N. Rand Rd. Ste. 102
Wauconda, IL 60084

We may refuse service to anyone for any reason.